Support/Inquiries

You can purchase them from each product page.
After you have made the payment and your order is complete, you will receive the following emails in the following order:
1. [VTubeCraft] Thank you for your order!
2. [VTubeCraft] You will receive a download link for your ordered item.
You can download your ordered items via the second email.
The email will be sent immediately after the order is completed. If you do not receive the email within 5 minutes, please check your spam folder. If you cannot find the email, please contact us using the inquiry form below.

All products are guaranteed to work with VTubeStudio. For other details, please check the "Operational Environment" on each product page.

Before you buy, please let us know how you would like to customize it.
Customization (modification) of the product after purchase is not possible as it is protected by moral rights.

Yes, all our models come with a quality guarantee.
Although our products are sold after thorough quality checks, if you find any defects, please contact us and we will fix it free of charge.

We accept credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.

Please check the "Terms of Use" on each product page. In addition, individual creators may have their own rules for their products. Please also check the "Terms of Use and Prohibited Items" section.

Due to the nature of the products, we cannot accept returns, cancellations or refunds for any products after purchase has been confirmed.
If the product you purchased is defective or faulty, please contact the support desk listed below and we will respond promptly.