Quality Policy

We have established the following quality policies to ensure that all purchasers can start with peace of mind.

We check the quality of all our products

  • Operation check

    We are checking whether the Live2D animation works as intended.
    We check every detail, placing emphasis on making facial expressions and body movements appear smooth and natural.

  • Data Structure

    We test to make sure the file structure is properly organized and that no errors occur.
    We also check that there are no problems with the operation of "tracking apps that have been confirmed to work," including VTubeStudio.

  • optimization

    It ensures that the operation is light and smooth.
    We make data lighter where necessary and optimize it to reduce the burden on distribution and video production.

Support System

We have a support system in place so that you can use the model with peace of mind, even if a problem occurs with it.

30 days of free revisions

If you find a defect in the product, we will correct it free of charge within 30 days from the date of purchase.
We will make corrections quickly and accurately so that our customers can use the models with peace of mind. In particular, we will prioritize resolving problems such as operational errors and differences in specifications.

Support staff response

If you have any questions about how to set up the product, or if you experience any problems, our dedicated staff will respond promptly.
We strive to provide easy-to-understand explanations even for beginners, and will respond carefully to any questions you may have via the form. We also provide remote support if necessary.

Support/Inquiries

Supervised by a team of creators

In addition to the VTubeCraft management staff,
The project was also supervised by a team of creators led by Nokizaka Kushio, author of "Live2D Introductory Classroom" and a character creation book, who has worked on numerous projects and also serves as a lecturer.

We guarantee the quality of our models through rigorous checks based on our expertise and extensive experience at Live2D.